Outset: The AI-moderated research platform pricing

Explore flexible subscription plans designed to meet the needs of every research team.  Outset offers scalable options for research teams, all supported by Outset’s team of research experts when you need them.

Everything you get with Outset

Access varies by your custom plan and add-ons.

= plan add-on

AI-Moderated Interviewing

Text, voice, video, and voice-to-voice responses

Text, voice, video, and voice-to-voice responses

Customized dynamic programming setup

Customized dynamic programming setup

Qualitative-style (usability testing, brand research, market segmentation, jobs-to-be-done, etc.)

Qualitative-style (usability testing, brand research, market segmentation, jobs-to-be-done, etc.)

Quantitative-style (concept testing, creative testing, etc.)

Quantitative-style (concept testing, creative testing, etc.)

Multilingual capabilities (40+ languages)

Multilingual capabilities (40+ languages)

Custom, BYO, and AI-generated guides

Custom, BYO, and AI-generated guides

Custom AI moderator training

Custom AI moderator training

Custom interviewer branding

Custom interviewer branding

Project setup and guide programming by Outset team

Project setup and guide programming by Outset team

White-labeling

White-labeling

Orchestration of data collection

Orchestration of data collection

Custom survey integrations

Custom survey integrations

Ongoing expert support (project setup, interview guide programming, data collection orchestration)

Ongoing expert support (project setup, interview guide programming, data collection orchestration)

Real-Time Synthesis + Analysis

Custom reports

Custom reports

Explore mode (global search)

Explore mode (global search)

Sharable report links

Sharable report links

Chat with your data

Chat with your data

Full interview playback

Full interview playback

Upload researcher-led interviews for analysis

Upload researcher-led interviews for analysis

Highlight reels

Highlight reels

Auto-tagged themes and transcripts

Auto-tagged themes and transcripts

Transcript-wide analysis

Transcript-wide analysis

Export data (CSV, PPT, PDF, video)

Export data (CSV, PPT, PDF, video)

Guided review of analysis with Outset researchers + custom reporting support

Guided review of analysis with Outset researchers + custom reporting support

Recruitment

Custom screener and quotas

Custom screener and quotas

BYO panel and customer lists

BYO panel and customer lists

Recruitment via Outset

Recruitment via Outset

Sharable recruitment link

Sharable recruitment link

Custom panel sourcing by Outset

Custom panel sourcing by Outset

Bespoke recruitment management

Bespoke recruitment management

Security & Compliance

SOC 2 Type II certified

SOC 2 Type II certified

Vulnerability scanning

Vulnerability scanning

GDPR compliant

GDPR compliant

HIPAA compliant

HIPAA compliant

Never trained on your data

Never trained on your data

Encrypted at rest

Encrypted at rest

Automatic fraud tagging (99%+ accuracy)

Automatic fraud tagging (99%+ accuracy)

TLS 1.3 + data transmission

TLS 1.3 + data transmission

Automatic tagging of incomplete answers

Automatic tagging of incomplete answers

Team & Collaboration

SSO

SSO

Data-segregated workspaces

Data-segregated workspaces

Observer user seats

Observer user seats

Team workspaces

Team workspaces

Custom interview branding

Custom interview branding

Customer Support

Onboarding & customer support

Onboarding & customer support

Strategic support on moderator training, stimuli, and recruitment planning

Strategic support on moderator training, stimuli, and recruitment planning

Dedicated customer success manager

Dedicated customer success manager

Continuous check-ins to optimize future studies

Continuous check-ins to optimize future studies

Dedicated project management throughout your studies

Dedicated project management throughout your studies

Advanced research design consultation and QA

Advanced research design consultation and QA

Customer Spotlight

How researchers are using Outset to drive impact

Hubspot company logo

How Hubspot Learned to Speak Its Key Persona's Language

How Away Exposed Surprising Behavior from 98% of Shoppers

Glassdoor company logo

How Glassdoor Uncovered Critical Features Missing from Its AI-MVP

Customer Spotlight

How researchers are using Outset to drive impact

Hubspot company logo

How Hubspot Learned to Speak Its Key Persona's Language

How Away Exposed Surprising Behavior from 98% of Shoppers

Glassdoor company logo

How Glassdoor Uncovered Critical Features Missing from Its AI-MVP

Customer Spotlight

How researchers are using Outset to drive impact

Hubspot company logo

How Hubspot Learned to Speak Its Key Persona's Language

How Away Exposed Surprising Behavior from 98% of Shoppers

Glassdoor company logo

How Glassdoor Uncovered Critical Features Missing from Its AI-MVP

Trusted by the most respected enterprise teams.

  • Glassdoor company logo
  • Hubspot company logo
  • Indeed company logo
  • Coinbase company logo
  • Ipsos company logo

Trusted by the most respected enterprise teams.

  • Glassdoor company logo
  • Hubspot company logo
  • Indeed company logo
  • Coinbase company logo
  • Ipsos company logo

Trusted by the most respected enterprise teams.

  • Glassdoor company logo
  • Hubspot company logo
  • Indeed company logo
  • Coinbase company logo
  • Ipsos company logo

Outset pricing FAQ

How does Outset’s pricing work?

Our pricing is not one-size-fits-all — instead, we holistically look at your research team, your research needs, and your support needs to determine a plan that makes sense for you.

Does Outset offer onboarding support?

Absolutely. Outset’s dedicated Customer Success team will meet with you on a dedicated onboarding call to get you up, running, and ready to launch your first study.

Do I do the research myself, or will Outset help me?

Research teams use Outset in a variety of ways. If your team is well-resourced to run studies end-to-end, our standard subscription is a good fit for you. For teams that may need a set of helping hands, or are too busy from time to time, we have additional support models that can help you with project set up, recruitment, and other research needs.

Does Outset offer custom enterprise pricing?

Yes. Depending on your team needs and use cases, Outset works with enterprise teams on pricing plans and power features that are best suited for them.