Consumer insights

AI-moderated consumer insights, built for strategic impact

Outset is designed for consumer insights teams balancing deep strategy work with high research demand. Use AI for consumer research to run high-quality qualitative studies at scale — without slowing down business decisions.

Person in a grocery aisle reading a package while using a phone
Person in a grocery aisle reading a package while using a phone

Leading consumer and customer insights teams use Outset to move faster

  • Glassdoor company logo
  • Hubspot company logo
  • Indeed company logo
  • Coinbase company logo
  • Ipsos company logo

Leading consumer and customer insights teams use Outset to move faster

  • Glassdoor company logo
  • Hubspot company logo
  • Indeed company logo
  • Coinbase company logo
  • Ipsos company logo

Leading consumer and customer insights teams use Outset to move faster

  • Glassdoor company logo
  • Hubspot company logo
  • Indeed company logo
  • Coinbase company logo
  • Ipsos company logo

Run the core consumer insights studies that shape strategy, at scale

Segmentation & Needs Discovery

Run high-volume qualitative interviews to uncover the patterns and unmet needs that define segments.

Brand Perception & Positioning

Explore how your brand shows up in consumers’ minds from associations to trust drivers and differentiation.

Advanced Concept Testing Support

Pressure-test early product or offering ideas with monadic, protomonadic, and comparative testing to differentiate close contenders.

Innovation Pipeline Exploration

Identify whitespace and growth opportunities by mapping jobs-to-be-done and switching behavior.

Creative Testing

Evaluate specific ads, messages, or campaigns for clarity, resonance, and persuasion across audiences.

Usage & Attitudes Deep Dives

Understand real-world context, habits, and decision drivers behind category adoption.

The advantage of Al powered consumer insights research tools

Consumer insights teams need strategic depth without slow fieldwork, which is why AI for consumer insights has become critical for modern organizations.

AI-moderated research lets you scale qual programs while keeping questioning consistent across segments, regions, and waves.

Automated synthesis turns raw conversations into stakeholder-ready direction in minutes, so your research team can deliver consumer insights at the speed your business needs.

Outset interface showing categorized user feedback cards organized under labels like Confusing, Appealing, and Needs Improvement

Everything consumer insights teams need to run strategic qual at volume

Custom & Dynamic Probing

Set your core guide once, then let AI dynamically follow up to clarify meaning, dig into tradeoffs, and follow emergent threads — without leading participants.

Purpose-Built Features for Global Studies

Recruit quickly across regions and demographics through integrated panel partners, custom screeners, and run studies natively in 40+ languages.

Custom Reports, Highlight Reels, and Exports

Generate stakeholder-ready readouts in minutes & use highlight reels to make insights persuasive and easy to share.

AI-Guide Creation Companion

Spin up studies quickly by sharing research goals, then Outset’s AI will do the heavy lifting of creating a first draft for you to customize and refine.

AI-Guide Creation Companion

Spin up studies quickly by sharing research goals, then Outset’s AI will do the heavy lifting of creating a first draft for you to customize and refine.

Custom Moderator

Tailor Outset’s moderator to your interviewing style, including pacing, tone, and probing. Use it for one study, across all studies, or team-wide.

Custom Moderator

Tailor Outset’s moderator to your interviewing style, including pacing, tone, and probing. Use it for one study, across all studies, or team-wide.

Visual Intelligence

Run diary studies, ethnography research, customer journey mapping, and more to reveal authentic insights based on facial reactions and intonation, layered onto rich dialogue.

Visual Intelligence

Run diary studies, ethnography research, customer journey mapping, and more to reveal authentic insights based on facial reactions and intonation, layered onto rich dialogue.

Customer Spotlight

How researchers are using Outset to drive impact

Hubspot company logo

How Hubspot Learned to Speak Its Key Persona's Language

How Away Exposed Surprising Behavior from 98% of Shoppers

Glassdoor company logo

How Glassdoor Uncovered Critical Features Missing from Its AI-MVP

Customer Spotlight

How researchers are using Outset to drive impact

Hubspot company logo

How Hubspot Learned to Speak Its Key Persona's Language

How Away Exposed Surprising Behavior from 98% of Shoppers

Glassdoor company logo

How Glassdoor Uncovered Critical Features Missing from Its AI-MVP

Customer Spotlight

How researchers are using Outset to drive impact

Hubspot company logo

How Hubspot Learned to Speak Its Key Persona's Language

How Away Exposed Surprising Behavior from 98% of Shoppers

Glassdoor company logo

How Glassdoor Uncovered Critical Features Missing from Its AI-MVP

AI for Consumer Insights FAQ

Get answers to common questions about how AI can help with Consumer Insights.

What is AI for consumer insights, and how does it improve traditional research?

AI for consumer insights uses AI-driven moderation, analysis, and synthesis to help teams collect and interpret qualitative feedback faster and at greater scale. Unlike traditional research methods that rely heavily on manual moderation and analysis, AI-driven consumer insights allow teams to run hundreds of interviews simultaneously while maintaining consistency, depth, and strategic rigor. This enables insights teams to move from raw feedback to clear direction in hours instead of weeks.

How do AI consumer insights platforms support qualitative research at scale?

AI consumer insights platforms use AI-powered moderation to conduct high-quality qualitative interviews across segments, regions, and languages at once. By automating moderation, probing, and synthesis, an AI-powered consumer insights platform makes it possible to scale qualitative research without increasing operational overhead. This helps teams deliver strategic insights without slowing down decision-making.

What types of studies can be run using AI for consumer research?

With AI for consumer research, teams can run a wide range of strategic studies, including: segmentation & needs discovery, brand perception & positioning, concept testing, creative testing, and usage & attitudes deep dives. These AI-powered consumer insights tools are especially effective for early-stage exploration, innovation pipeline development, and ongoing brand & category understanding.

How does AI for consumer insights compare to traditional consumer insights tools?

Traditional consumer insights tools often require significant manual effort for moderation, transcription, and analysis, which limits speed and scale. In contrast, AI-driven consumer insights software automates these steps while preserving qualitative depth. The result is faster turnaround, more consistent questioning, and insights that are easier to synthesize and share with stakeholders across the organization.

Is AI-powered consumer insights software suitable for enterprise teams?

Yes. AI-powered consumer insights software for enterprises supports complex, high-volume research needs across global teams. Enterprise-grade platforms offer multilingual moderation, advanced security, integrated recruiting, and customizable reporting, making them ideal for organizations that need reliable, scalable AI-powered consumer insights to inform high-stakes strategic decisions.

Find out how Outset accelerates every step of research

Test out a demo interview to see how Outset transforms research speed, scale, and insight quality.

Two people sitting at a table having a conversation

Find out how Outset accelerates every step of research

Test out a demo interview to see how Outset transforms research speed, scale, and insight quality.

two women talking

Find out how Outset accelerates every step of research

Test out a demo interview to see how Outset transforms research speed, scale, and insight quality.

two women talking