Emotional intelligence
Understand the true why with Outset. Our AI-moderator continuously reads participant expression and detects emotional signals in real time — probing when it matters and surfacing sentiment patterns across your study.
Emotion-aware interviewing, from start to finish
Real-Time Emotion Detection
Outset's AI processes participant video and tone continuously throughout the interview, identifying time-stamped moments of anger, disgust, fear, happiness, sadness, surprise, and neutral states.
Session-Level Sentiment Summary
Instantly generate a comprehensive report surfacing emotional highs and lows, correlating them to specific tasks or questions, and identifying highlight moments with direct links to timestamps.
Intelligent Probing on Emotional Signals
Ask targeted follow-up questions based on emotional triggers — keeping the study flow natural while ensuring the most meaningful moments are explored.
The advantage of
Emotional Intelligence
Capture What Participants Don't Verbalize
Facial expressions reveal reactions that participants often can't or won't articulate. Emotional Intelligence automatically flags and records those moments.
Ground Insights in Observed Behavior
Every emotional signal includes observable evidence: specific visual cues that triggered the detection. No ungrounded claims, no black-box sentiment scores — just evidence-backed analysis researchers can stand behind.
Reduce Analysis Time, Increase Confidence
Instead of reviewing hours of video to find emotionally significant moments, researchers get a prioritized, time-stamped summary of the session's emotional arc — ready to act on.
Built for all studies, since true emotion always matters
Monitors participant screens — tracking clicks, hovers, navigation paths, and friction points — then probes automatically based on what it observes, helping you build the best product experience.
Message and copy testing
Understand whether your value proposition, headlines, or messaging lands the way you intend — catching neutral or negative reactions you’d otherwise miss.
