AI Moderated Interviews
AI-moderated interviews deliver qual research at scale
Outset’s AI interviewer leads natural, human-like conversations at scale — asking thoughtful follow-ups, clarifying in real time, and adapting to tone and context. With automated user research it’s like multiplying your researchers 1000x.
The advantage of AI-moderated interviews
Outset enables teams to run moderated qualitative interviews at scale—without sacrificing depth.
Our AI interviewer conducts natural conversations, asks thoughtful follow-ups, and delivers a consistent experience across hundreds of sessions.
Whether you’re running discovery, concept testing, or longitudinal research, Outset lets researchers conduct hundreds of interviews simultaneously with speed, clarity, and control.
Features highlight
Check out a few features that make Outset's AI-moderated interviews best-in-class.
Automatic Guide Generation
Automatically and instantly generate a complete question guide from your research objectives. Use qual & quant questions, set advanced skipping logic, and control probing.
Related pages
Explore the core parts of the Outset platform.
AI-driven synthesis
Automatically distill AI-led user interviews into themes, trends, and standout quotes, transforming raw conversation into clear qualitative insights, without manual tagging or analysis.
Recruit
Use built-in recruitment tools or integrate with platforms like User Interviews to source your ideal participants. Whether you’re targeting consumers or B2B buyers, find the right fit for every qualitative user interview.
Security
Enterprise-grade compliance comes standard. Our AI interview platform is fully encrypted and SOC 2/GDPR compliant, ensuring data privacy across every AI-moderated customer.
Trusted by the best
Top companies use Outset’s AI-moderated research platform to learn faster and make better decisions.
Outset is now a key tool for our team to get more, better, and most importantly, faster research done, accelerating our innovation pipeline substantially.
Michael Widenmeyer
Consumer Insights Sr. Manager
The speed and quality of the responses were outstanding. Outset will afford my team the opportunity to significantly increase the speed of delivery.
Wil Readinger
Head of UX Research
Outset is an integral part of our Microsoft Copilot research team, and access to their tool has transformed the way we work and the speed and depth of how we are able to understand and build for our users.
Chris Monnier
Principal UX Researcher
I would have never been able to moderate 50 sessions in a reasonable amount of time, but with Outset, you can run 50 interviews while you’re on a 20-hour flight
Athena Petrides
Senior Lead UX Researcher
Being able to focus my energy and leaving the interview process and the first analysis portion to Outset has helped me grow in my career
Jennifer Lien
Senior UX Researcher
[Outset] opened up a Pandora’s box, in a good way. We have all of these options for different types of research that our team couldn't do before. Now we can.
Jessica Davis
Senior Manager of Customer Insights
Outset allows users to spend their time on what really matters, which is understanding the consumer and designing products, rather than on countless hours of interviewing and labeling.
Leo Velásquez
Senior Experiment Designer
AI-moderated interviews FAQs
Answers to common questions about how AI can help with user interviews.
What are AI-moderated interviews?
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How does Outset’s AI interviewer differ from traditional tools?
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Can I use Outset for AI-powered customer interviews in multiple languages?
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How does AI improve qualitative research outcomes?
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Is Outset a good fit for moderated user research?
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