AI Moderated Interviews

AI-moderated interviews deliver qual research at scale

Outset’s AI interviewer leads natural, human-like conversations at scale — asking thoughtful follow-ups, clarifying in real time, and adapting to tone and context. With automated user research it’s like multiplying your researchers 1000x.

Graphic showing many participant profile photos connected around a central icon
Graphic showing many participant profile photos connected around a central icon
Graphic showing many participant profile photos connected around a central icon

Trusted by the most respected enterprises

Trusted by the most respected enterprises

Trusted by the most respected enterprises

The advantage of AI-moderated interviews

Outset’s AI-moderated interviews empower teams to scale qualitative research without sacrificing depth. Our AI interviewer conducts natural, dynamic conversations, asking intelligent follow-ups and delivering a consistent experience across hundreds of sessions — avoiding human bias, fatigue, or variation.

Whether you're running customer discovery, message testing, or longitudinal studies, Outset’s platform acts as an AI-powered customer insights tool, enabling researchers to autonomously conduct hundreds of moderated user interviews simultaneously with consistency, clarity, and speed.

Features highlight

Check out a few features that make Outset's AI-moderated interviews best-in-class.

Screen for creating an AI-generated interview guide
Screen for creating an AI-generated interview guide

Automatic Guide Generation

No more writer's block. No more wasted time typing. Just give our AI just 3 of your research goals and it will automatically generate a complete question guide for you.

Interface showing interview probing mode options
Interface showing interview probing mode options

Abyss Mode

Go deep with your users. Enable the AI to dig deep with up to 10 smart follow-ups per question, revealing insights that only surface through layered conversation.

Dropdown menu showing available interview languages
Dropdown menu showing available interview languages

Multilingual

Hello! Hola! Bonjour! Get insights from participants in over 40 languages —from German to Spanish to Japanese — simultaneously.

Related Pages

Outset’s AI interview platform brings together everything needed to scale qualitative user interviews, without sacrificing depth or control. From automatic guide creation and multilingual support to AI-driven synthesis and built-in recruiting tools, Outset helps teams uncover insights faster and more consistently than traditional methods.
Outset delivers moderated user research at scale, enabling smarter decisions through rich, reliable customer insights.

Trusted by the best

Top companies use Outset’s AI-moderated research platform to learn faster and make better decisions.

  • Nestle logo

    Outset is now a key tool for our team to get more, better, and most importantly, faster research done, accelerating our innovation pipeline substantially.

    Profile photo
    Michael Widenmeyer

    Consumer Insights Sr. Manager

  • WeightWatchers logo

    The speed and quality of the responses were outstanding. Outset will afford my team the opportunity to significantly increase the speed of delivery.

    Profile photo
    Wil Readinger

    Head of UX Research

  • Benchmark logo

    Outset's AI engaged users and asked follow-up questions that elicited specific, long-form answers that helped us understand what was important to them. And it did so at 10x-20x scale of customer interviews.

    Profile photo
    Jeff Zimmerman

    Chief Product Officer

  • Board of Innovation logo

    Outset allows users to spend their time on what really matters, which is understanding the consumer and designing products, rather than on countless hours of interviewing and labeling.

    Profile photo
    Leo Velásquez

    Senior Experiment Designer

  • Treacy&Co logo

    Outset saved us over 120 hours of research on a single project while delivering high quality insights that cannot be achieved with a survey. This is the future of research.

    Profile photo
    Brynna Mann

    Managing Director

  • Outset is an integral part of our Microsoft Copilot research team, and access to their tool has transformed the way we work and the speed and depth of how we are able to understand and build for our users.

    Profile photo
    Chris Monnier

    Principal UX Researcher

  • Glassdoor logo

    I would have never been able to moderate 50 sessions in a reasonable amount of time, but with Outset, you can run 50 interviews while you’re on a 20-hour flight

    Profile photo
    Athena Petrides

    Senior Lead UX Researcher

  • Away logo

    Being able to focus my energy and leaving the interview process and the first analysis portion to Outset has helped me grow in my career

    Profile photo
    Jennifer Lien

    Senior UX Researcher

Trusted by the best

Top companies use Outset’s AI-moderated research platform to learn faster and make better decisions.

  • Nestle logo

    Outset is now a key tool for our team to get more, better, and most importantly, faster research done, accelerating our innovation pipeline substantially.

    Profile photo
    Michael Widenmeyer

    Consumer Insights Sr. Manager

  • WeightWatchers logo

    The speed and quality of the responses were outstanding. Outset will afford my team the opportunity to significantly increase the speed of delivery.

    Profile photo
    Wil Readinger

    Head of UX Research

  • Benchmark logo

    Outset's AI engaged users and asked follow-up questions that elicited specific, long-form answers that helped us understand what was important to them. And it did so at 10x-20x scale of customer interviews.

    Profile photo
    Jeff Zimmerman

    Chief Product Officer

  • Board of Innovation logo

    Outset allows users to spend their time on what really matters, which is understanding the consumer and designing products, rather than on countless hours of interviewing and labeling.

    Profile photo
    Leo Velásquez

    Senior Experiment Designer

  • Treacy&Co logo

    Outset saved us over 120 hours of research on a single project while delivering high quality insights that cannot be achieved with a survey. This is the future of research.

    Profile photo
    Brynna Mann

    Managing Director

  • Outset is an integral part of our Microsoft Copilot research team, and access to their tool has transformed the way we work and the speed and depth of how we are able to understand and build for our users.

    Profile photo
    Chris Monnier

    Principal UX Researcher

  • Glassdoor logo

    I would have never been able to moderate 50 sessions in a reasonable amount of time, but with Outset, you can run 50 interviews while you’re on a 20-hour flight

    Profile photo
    Athena Petrides

    Senior Lead UX Researcher

  • Away logo

    Being able to focus my energy and leaving the interview process and the first analysis portion to Outset has helped me grow in my career

    Profile photo
    Jennifer Lien

    Senior UX Researcher

Trusted by the best

Top companies use Outset’s AI-moderated research platform to learn faster and make better decisions.

  • Nestle logo

    Outset is now a key tool for our team to get more, better, and most importantly, faster research done, accelerating our innovation pipeline substantially.

    Profile photo
    Michael Widenmeyer

    Consumer Insights Sr. Manager

  • WeightWatchers logo

    The speed and quality of the responses were outstanding. Outset will afford my team the opportunity to significantly increase the speed of delivery.

    Profile photo
    Wil Readinger

    Head of UX Research

  • Benchmark logo

    Outset's AI engaged users and asked follow-up questions that elicited specific, long-form answers that helped us understand what was important to them. And it did so at 10x-20x scale of customer interviews.

    Profile photo
    Jeff Zimmerman

    Chief Product Officer

  • Board of Innovation logo

    Outset allows users to spend their time on what really matters, which is understanding the consumer and designing products, rather than on countless hours of interviewing and labeling.

    Profile photo
    Leo Velásquez

    Senior Experiment Designer

  • Treacy&Co logo

    Outset saved us over 120 hours of research on a single project while delivering high quality insights that cannot be achieved with a survey. This is the future of research.

    Profile photo
    Brynna Mann

    Managing Director

  • Outset is an integral part of our Microsoft Copilot research team, and access to their tool has transformed the way we work and the speed and depth of how we are able to understand and build for our users.

    Profile photo
    Chris Monnier

    Principal UX Researcher

  • Glassdoor logo

    I would have never been able to moderate 50 sessions in a reasonable amount of time, but with Outset, you can run 50 interviews while you’re on a 20-hour flight

    Profile photo
    Athena Petrides

    Senior Lead UX Researcher

  • Away logo

    Being able to focus my energy and leaving the interview process and the first analysis portion to Outset has helped me grow in my career

    Profile photo
    Jennifer Lien

    Senior UX Researcher

AI market research FAQs

Answers to common questions about how AI can help with market research

What are AI-moderated interviews?

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What are AI-moderated interviews?

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What are AI-moderated interviews?

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How does Outset’s AI interviewer differ from traditional tools?

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How does Outset’s AI interviewer differ from traditional tools?

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How does Outset’s AI interviewer differ from traditional tools?

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Can I use Outset for AI-powered customer interviews in multiple languages?

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Can I use Outset for AI-powered customer interviews in multiple languages?

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Can I use Outset for AI-powered customer interviews in multiple languages?

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How does AI improve qualitative research outcomes?

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How does AI improve qualitative research outcomes?

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How does AI improve qualitative research outcomes?

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Is Outset a good fit for moderated user research?

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Is Outset a good fit for moderated user research?

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Is Outset a good fit for moderated user research?

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Find out how Outset accelerates every step of research.

Test out a demo interview to see how Outset transforms research speed, scale, and insight quality.

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Find out how Outset accelerates every step of research.

Test out a demo interview to see how Outset transforms research speed, scale, and insight quality.

two women talking

Find out how Outset accelerates every step of research.

Test out a demo interview to see how Outset transforms research speed, scale, and insight quality.

two women talking